Privacy Policy

Last updated: August 8, 2026

1. Overview

FIXEDOPSAI LLC, doing business as FixedOps AI ("FixedOps AI," "we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using the FixedOps AI platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

Account Information: Email address, name, and role provided when you register.
Profile Information: Dealership name, job role, and preferences you voluntarily provide.
Usage Information: Information about your use of the Service, such as your tool usage history and saved content.
Billing-Related Information: Information necessary to process subscriptions and payments. Full payment card details are handled by our payment processor; we do not store complete card numbers.
Information You Submit: Any information you voluntarily enter into the Service, such as questions or context you provide to our AI-enabled features.

We advise users not to enter personally identifiable customer information (such as full customer names, phone numbers, or addresses) into AI-enabled features. Use role-based or anonymous context where possible.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service.
Create and manage your account.
Provide the features and functionality you request.
Process subscriptions and payments.
Provide customer support.
Maintain platform security and prevent abuse, fraud, or violations of our Terms of Service.
We may use de-identified or aggregated usage information to maintain, evaluate, improve, and develop the Service, where permitted by applicable law.
Comply with applicable legal obligations.

4. AI-Enabled Features

Information you submit through AI-enabled features may be processed as necessary to provide the requested functionality and generate responses. We do not sell personal information submitted through these features.

5. Data Sharing

We do not sell personal information. We may share information with trusted service providers that perform services on our behalf, including artificial intelligence processing, payment processing, hosting, infrastructure, security, analytics, communications, and other services necessary to operate and support the Service. These providers may process information only as necessary to perform their respective services, subject to applicable contractual and legal requirements.

We may also disclose information when required by law, court order, or when we believe disclosure is reasonably necessary to protect our legal rights, users, the Service, or the safety of others.

6. Store Plan & Team Data

If you are part of a store or dealer group account, authorized account administrators may have access to appropriate team usage information for members they have invited or manage. This may include summary information about team activity. Team members are informed of this visibility when accepting their invitation.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain legitimate business records, comply with applicable legal obligations, resolve disputes, enforce agreements, maintain security, and fulfill other lawful business purposes. When information is no longer reasonably necessary, we may delete or de-identify it in accordance with our retention practices and applicable law.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include rights to request access, correction, deletion, or other legally available privacy rights.

To submit a privacy-related request, contact:

support@fixedopsai.app

We may take reasonable steps to verify a request before processing it and will respond in accordance with applicable law.

10. Cookies & Local Storage

FixedOps AI may use cookies, local storage, and similar technologies that are necessary to operate the Service, maintain user sessions, remember preferences, support security, and understand how the Service is used.

Some of these technologies may be provided by service providers that assist us in operating and improving the Service.

You may be able to control certain cookies through your browser or device settings. Disabling certain technologies may affect the availability or functionality of portions of the Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes may be communicated where appropriate or required by applicable law. Your continued use of the Service after a change constitutes acceptance of the updated policy.

12. Contact

Questions about this Privacy Policy? Reach us at support@fixedopsai.app.